Why Listening to Your Employees Isn’t Enough

If you can do anything to achieve the business results you’re after, it’s this.

Listen to your employees and do something with what you heard.

When I travel, I typically stay at the same hotel brand and it’s consistently served me well until my last trip.

I was met with stained carpet & couch, sticky surfaces, an awful smell, and finally, mold in the shower.

Needless to say, I booked another hotel to stay at and checked out.

After explaining my room condition to the employee, she promptly apologized and then begged me to follow up and report my experience.

She had been reporting the problems to the owner and leadership team but not one thing has been done nor has there been any follow-up.

And this employee is consistently being met with customers who are upset, frustrated, and angry.

By not listening to your employees, you are:

*** Missing Valuable Insights: Employees are on the front lines of the organization and often have valuable insights into its operations, customers, and potential areas for improvement.
*** Losing Innovation Opportunities: Employees often have creative ideas that can lead to innovation and improved processes. Ignoring these ideas can hinder the organization's ability to adapt and grow.
*** Poor Decision-Making: Ignoring employees’ input may lead to suboptimal decisions that could have been avoided with better insights.
*** Increased Conflict and Tension: Employees who feel unheard may become frustrated and resentful, leading to interpersonal conflicts and a negative work environment.

And finally, you can damage your company’s reputation with your clients and your employees.

Are you willing to take the risk?